Privacy Policy

PERSONAL DATA PROTECTION POLICY

This Data Protection Notice (“Notice”) sets out the basis which Serangoon Moral Student Care Centre (“we, “us” or “our”) may collect, use, disclose or otherwise process personal data of our clients (students) in accordance with the Personal Data Protection Act (“PDPA”).

This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

Collection, use, disclosure or otherwise processing of personal data of our service users on behalf of government ministries or statutory boards will be in accordance with guidelines set out in the government’s data management policy. Serangoon Moral Student Care Centre will comply with the relevant requirements under the government’s data management policy.

Application of Policy

As used in this Notice:

“personal data” means data, whether true or not, about an individual (whether a client (student) or otherwise) who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, contact information such as residential address, email address or telephone number and photographs and other audio-visual information.

Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

Collection of Personal Data

We generally collect personal information so that we can provide an experience that is responsive and customised to your needs. Examples of personal information we collect include:

Personal data about you and your family members, which may include names, identification particulars, contact details, preferences, health information, family background, educational information, demographic data, payment details and transaction history;
Information and data generated in the course of any continual relationship with us, for example, instructions given by you to arrange enrolments, withdrawals, and other information and records you choose to provide by various modes of communication including mail, telephone, SMS, fax, email, internet and market research;
Information from cookies, other technologies deployed for the analysis of website usage or other information technology applications used by us.
We collect personal information from you, your family members, your authorised representatives, publicly available sources, our website, mobile services and other channels including emails, phone conversations and face-to-face interactions with our employees.

Use of Personal Data Collected

The purposes (collectively referred to as “Allowed Purposes”) for which we collect, use and disclose personal information include:

To provide, operate and administer our products and services, or to process applications for our products and services, business or financial transactions, and to maintain service quality levels and train staff;
To provide product-related services and support, including the provision of administrative support, technical assistance, and customer alerts;
To facilitate operational processes including but not limited to student profile assessments, class and student management, payment administration and statistical analysis;
To maintain accurate client information and enable customised experiences that meet your preferences and needs;
To manage our relationship with you, which may include providing information on our products and services, where specifically consented to or where permissible under applicable laws and regulations;
For marketing and communication;
To facilitate product development and service refinements via customer feedback, data analysis, and market research;
To perform internal management, to operate management information systems, to carry out and enable internal and external audits;
To monitor and record calls and electronic communications with clients for record-keeping, quality control, training and case investigations;
To enforce or defend the rights of Serangoon Moral Student Care Centre and its employees;
For safety, legal and regulatory compliance; and
Purposes relating directly thereto.

Disclosure of Personal Data

We may disclose personal information for any of the Allowed Purposes to:

Professional advisors, third party service providers, agents or contractors engaged to support our business operations under a duty of confidentiality;
Any person or entity which is part of Serangoon Moral Student Care Centre although only to the extent necessary to fulfill the Allowed Purpose;
Any person to whom disclosure is required under applicable laws or regulations;
Any court, tribunal, regulator, or other authority to whom disclosure is necessary under applicable laws or regulations.

Withdrawal of Consent

The consent that you provide for the collection, use, and disclosure of your personal data will remain valid until such time it is being withdrawn by you or your authorised representative in writing. You or your authorised representative may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request via email or otherwise in writing to our Data Protection Officer at the contact details provided below. If you are unable to submit your request in writing or if you require any assistance with the submission of your request, you can ask to speak to or meet with our Data Protection Officer.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us via a written request.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

Access and Correction of Personal Data

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request via email or otherwise in writing, to our Data Protection Officer at the contact details provided below. If you require assistance with the submission of your request, you can ask to speak to or meet with our Data Protection Officer.

We will respond to your request as soon as reasonably possible. In general, our response will be within ten (10) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Protection of Personal Data

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Retention

We may retain your personal data for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws.

We will cease to retain your personal data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

Transfer of Personal Data Overseas

We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

Data Protection Officer

You may contact us if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

Contact No. : 6284 4511

Email Address: moralscc@chkmps.org.sg

Address: 239 Serangoon Ave 2

This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgment and acceptance of such changes.